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At launch, Vavuniya town. The areas page lists what is covered now and what we are opening next, and it is the page that is kept current.

If your address is outside the area, the app will say so before you order, and you can add your area to the waitlist.

• On demand, during market hours: usually within an hour of your order being accepted.
• The morning slot: order the evening before and the delivery arrives between 6:00 and 7:00 am.

Times are targets, not guarantees. Market crowding, weather and traffic all move them. If your order is going to be materially late, we will tell you.

A delivery fee is calculated from the distance to your address and is shown, itemised, before you confirm the order. A separate service fee covers the shopping itself. Neither is a margin on the goods.

There is a minimum order value, shown in the app before you order.

Meat and fish travel in an insulated box with ice, separate from the vegetables. Partners are trained to buy cold-chain items last and to deliver them first.

If an order has been delayed to the point where perishable goods are no longer safe, the partner will not deliver them, and you will not be charged for them.

Someone aged 18 or over must be at the address to receive the order and to pay, if you are paying cash. You may nominate anyone else at that address to receive it on your behalf.

Risk in the goods passes to you when they are handed over. Please check perishable items then; the refund policy sets out the short window for raising a problem.

The delivery partner will call you, and will wait up to 10 minutes.

If we still cannot reach you, the order is treated as a failed delivery. Perishable goods cannot be held or re-delivered later in the day, so they are charged in full. We will tell you what happened.

We do not leave fresh food unattended at a door.

If the address you gave cannot be found or cannot be reached safely, the partner will call you. If it cannot be resolved, the order is treated as a failed delivery.

You can correct an address before shopping starts, at no cost. After that, a different address may change the delivery fee or may not be possible at all.

Weather, flooding, fuel shortages, strikes, civil disruption, curfews or a market closure may delay or prevent delivery. Where that happens we will tell you as early as we can and refund anything not delivered.

Questions about this policy can go to the contact page, or on WhatsApp to the number published there.