Questions

The goods cost what the stall charges — we do not mark them up. On top of that you pay a service fee and a delivery fee, both itemised before you confirm. Against a three-wheeler there and back, plus the hour you spend, it is usually close. What you are really buying is the hour.

You are charged for what was actually bought. Your partner weighs at the stall and the bill updates as they shop, so the figure you pay is the real one, not the estimate. If it would come in meaningfully above your estimate, they ask you before buying.

Yes, at the door, and that is how most orders will be paid at the start. Card payment opens once our payment gateway is approved.

Yes, and it is shown in the app before you order. It exists so that a partner making the trip earns something for it.

It is bought on the day you order it. Fish comes off the morning boats, meat is cut at the stall when your partner reaches it, vegetables are picked over by hand. Nothing sits overnight, because we have no warehouse to sit it in.

Your partner photographs what the stall actually has and messages you. You approve a substitute, change the quantity, or drop the item. Nothing is swapped without your answer, and you are never charged for something you did not agree to.

Vavuniya town at launch. Jaffna, Kilinochchi, Mannar and the rest of Vavuniya district follow, in the order the waitlist tells us to. Adding your area is the fastest way to move it up.

Under an hour for an order placed during market hours. Order by the evening before and you can take the 6:30 am slot instead, which is the one most households use.

No, and we do not intend to. Fresh vegetables, meat, fish and eggs only. Doing one thing is the point.

Message us on WhatsApp with your order number and a photograph. If we got it wrong, you are refunded for that item — see the refund policy for how and how quickly.